Refund policy

At Dar Al Fatimah, your satisfaction is our priority. We understand that choosing a fragrance online can be difficult without being able to smell it first. If you are unsure about a scent, please don't hesitate to contact us at info@daralfatimah.com before placing your order — we are happy to guide you to the perfect fragrance.

Please read our policy carefully before purchasing:"

Returns

We accept returns for most products within a specified timeframe, provided they meet our return conditions.

  • Return Window: 30 days from the date your order is delivered. 

  • Eligible Products: Products must be unopened, unused, and in their original, sealed packaging.

  • Fragrances and Hygiene Items: Due to hygiene and safety reasons, any product, including fragrances, that has been opened, used, or unsealed cannot be returned or exchanged. This policy is strictly enforced.

  • Proof of Purchase: A valid proof of purchase (such as the original order number or invoice) is required for all returns.

  • Return Shipping: The customer is responsible for the cost of return shipping for standard returns and exchanges (i.e., not due to a defect or error on our part). We recommend using a trackable shipping service.

Refunds

  • Refunds Issued For: A full refund will be issued only for items that are returned unopened, unused, and in their original, sealed packaging, meeting all the conditions above.

  • Processing Time: Refunds are typically processed within 5-7 business days after the returned item is received and inspected by our team. You will be notified via email once your refund has been initiated.

  • Original Shipping Cost: Please note that the original shipping costs are non-refundable.

  • Refund Method: The refund will be credited back to the original method of payment.

Exchanges

  • Exchanges are available only for products that meet the same criteria as returns: unopened, unused, and in original packaging.

  • The customer is responsible for the return shipping cost of the original item and may be responsible for the shipping cost of the new item, depending on the circumstances. Please contact us to arrange an exchange.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately. In these specific cases:

  • We will cover the return shipping costs.

  • We will offer a full refund or exchange, provided the issue is reported within the 30-day return window.

How to Initiate a Return or Exchange

To begin the process for a return or exchange, please follow these steps:

  1. Send an email to info@daralfatimah.com.

  2. Include your order number, the item(s) you wish to return, and the reason for the return.

  3. Our customer service team will review your request and provide you with return instructions and a return shipping address.